SIEORA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellation and Refund Policy
- Customers of Sieora's services are eligible for a refund if they are dissatisfied with the service and the service is entitled to a refund. Refund requests must be made within 7 days of the original purchase date.
- SIEORA does not accept cancellation requests for services. However, refund/replacement can be made if the customer establishes that the quality of service delivered is not good.
- To request a refund, customers must contact Sieora's customer support team via email at [email protected]. The refund request must include the customer's name, course purchased, date of purchase, and reason for dissatisfaction.
- Once a refund request is received, Sieora will review the request to verify eligibility. Approved refunds will be processed within 5-7 business days from the date of approval. Refunds will be issued using the original method of payment.
- Refunds will only be granted if the customer has accessed less than 20% of the course content. Courses accessed beyond 20% will not be eligible for a refund. Refunds are limited to the purchase price of the course.
- For any questions regarding the cancellation and refund policy, customers can contact Sieora's customer support team at [email protected].
Privacy Policy
- Sieora collects personal information from customers including name, email address and phone number information for the purpose of providing online courses and improving user experience.
- Personal information is used to process payments, deliver courses, communicate with customers, and personalize their experience.
- Sieora implements industry-standard security measures to protect personal information from unauthorized access, alteration, or disclosure.
- Sieora does not sell, trade, or otherwise transfer personal information to third parties without user consent, except for trusted third parties who assist in operating the website or servicing customers.
Service Delivery Policy
- Upon successful payment, customers will receive immediate access to the purchased course(s) via their account.
- Sieora provides customer support via email and phone during regular business hours for assistance with course access and technical issues.
Pricing Policy
- Prices for Sieora online courses are displayed in the local currency and include applicable taxes unless otherwise stated.
- Sieora reserves the right to modify course prices at any time. Changes will not affect the price of courses already purchased by customers.
- Sieora may offer promotional discounts on course prices. Terms and conditions for each promotion will be clearly stated at the time of offer.
- Sieora accepts payment via major credit/debit cards and other methods as specified on the website.
